No replies from emails, took ages to arrive.
Item still hasn’t arrived after over 3 weeks. No replies from 2 emails, finally came to check the reviews to realise I’ve probably been scammed. Thank god it was only £15. Don’t use this site is my advice. It showed up on a Google search so really should be removed. Edit: ítem arrived the day after writing this and it was just as advertised (woolly hat) so I upped the score to 3, still didn’t get any responses or tracking info and for £5 delivery charge it took over 3 weeks.