Just like everyone else… it’s a scam
My experience was just like everyone else. I ordered covers for my sectional not realizing this was based in China. The color and quality were horrible so I immediately emailed to get the address to return the items. (Pretty big red flag that you have to contact them to ask where they are located.) Customer service has emailed back and forth questioning the reason for the return, asking for photos, refusing to give me the address where they can be returned. They originally offered me $30 for the $210 I spent. They have since offered $100. I’m calling my bank in the morning and having them stop the payment. Should have checked here before I made the purchase.