FRAUD! They don't know how to fix any issues properly.
I ordered the Blue Ash Dufferin 19oz que SKU#223, What I received was a different que with SKU#237 as well as different patterns to what I had ordered. When I contacted them of their mistake I got an email in reply saying that: "We have been notified by our supplier that you did indeed receive the correct cue labeled Dufferin Cues - Blue Ash. Please don't get confused with the differences in the SKU ID as our SKUs will always differ from our suppliers. The link below shows the cue from the Supplier's website, and you will see that they are exactly the same. Please note that all cues may appear brighter or dimmer than the picture advertised." This seemed weird to me as many friends of mine never had this issue with this company before and the SKU# always matched. Then a few days later I got a voice mail that read: "Um, but essentially what happened with your Q is, um, manufacturer updated the item and we were not aware... your issue and we immediately updated our site so that nobody else would have that issue." So essentially they had customer service send me an email lying to my face and trying to gaslight me into thinking that I was the problem, then they tried to backtrack and apologize after accusing me of not being able to know the difference between the que I had ordered and the one I got. How is this not fraud? I bought and payed for something got something different and they changed their entire website to cover their tracks while at the same time blaming me. I understand accidents happen, but the fact that they wouldn't take responsibility at first and instead tried to offset it on me when I have photographic evidence is just unacceptable. I will never be purchasing from these clowns ever again.