Core value is in money-making, sidelining customers’ welfare
Despite being our “National” shipper, it’s a disgrace to our country’s reputation. Their international shipping service has so many “cannot do’s” under many pretexts, for e.g. parcel consolidation, which is widely offered by other shippers, which all in all, just adds to additional shipping income for them and higher costs for consumers. Waiting for their replies via emailing is like their perpetual “lost in mail” experience with their sister counterpart (Singpost). And if you ever got through to their helpline, there’s nothing they can do based on all sorts of their SOP etc. HOWEVER, don’t take whatever they said at face value. For if you were to grill them further, you would realize that some things could be done but you just have to be the one to offer them that solution, not the other way round. Over the years, be it with Singpost or Vpost, there were many instances of lost packages and heart attacks etc. This is a company that would have gone into obsoletion if we had more choices to choose from.