Pathetic customer support...
First the converted the token without even asking for permission or mentioning it. Then the remove the balance and finally closed the account. Their support only replies with canned messages that your request has been escalated. AVOID AVOID AVOID and file Police Reports so you can take your issue to EFSA (their Estonian regulator) and BCB (their Brazilian regulator). UPDATE: After over a month of hounding their "customer support team" their Community & Partnership Manager, Jaime, got involved and magically my balance was restored. So if you are given the run around just reach further up the ladder. Thank you Jaime!