Don't trust them with your honeymoon
I used Adore Me to order lingerie for my honeymoon but it was a horrible experience and I did not receive the items in time for my honeymoon. I based my decision to order from Adore Me on the fact that they offered inclusive sizes and had guaranteed delivery by Valentine's Day, the day I was leaving for my honeymoon. After placing my order on Feb 2 I got a confirmation that the order had shipped on Feb 3. But on Feb 8 the tracking indicated that UPS still had not received and scanned the package. I reached out to customer service several times trying to alert them that my package had shipping issues but my concerns were dismissed every time. They told me to wait and see if it arrived by Feb 16 and I explained that that was after the guaranteed date and I would not have it for my honeymoon, but they did not attempt to help any further. The package actually did not get scanned by UPS until Feb 16 and arrived on Feb 22, after my honeymoon was over. I returned the unopened package and just now after a month I got my refund and I see that they charged me a restocking fee of $5.95 for each piece before issuing the refund. So now I have technically paid money to have this horrible experience. Do not trust Adore Me with important pieces for special occasions, or expect their customer service to treat you with care or respond with anything other than canned impersonal messages. I will never be ordering from them again and do not recommend them to anyone else. EDIT: after posting this review they reached out and refunded me the restocking fee. I wish their customer service was more proactive in responding to issues before they result in negative reviews.