We bought a bike from them on ebay
We bought a bike from them on ebay. Within 2 months the brake pads were worn and the back wheel spokes were loose causing the whole back wheel to wobble. They have refused to assist in sending a replacement bike and have started replying in german. The bike is unridable but cost 700. Appalling service, poor quality and do not buy if you want a bike for more than 2 months. They didn't confirm it as delivered on the item so we couldn't open a dispute. Consumer rights say we are entitled to a replacement within 3 months of purchase or refund. We have had to ask the bank to step in and try to get our money back. Appalling service appalling company. This is a genuine gunai bike despite what the company says.