Ridiculous processing and shipping practices
Order personal gifts for my family. On the order page it gave estimated arrival dates before Christmas. When I checked out, to ensure it arrived on time I paid extra to get the fastest shipping option and make sure it arrived on time. Once the order was paid I recived confirmation email with a completely different arrival date and an obnoxious processing time. Making my gift arrive 5 days after Christmas . I wanted to cancel but they said it was already processed and would be refunded -30% restocking fee. That’s ridiculous because I followed up immediately. The customer service rep said they would put pressure on production to get it completed more quickly. I was pleasantly surprised when a day or so later I got a shipment update . However, the shipment updates had an arrival time of 9 days later. Why did I pay for fast express shipping (3-5 days) and not recive that? With a week until Christmas that would have give. Enough time for my package to arrive. Poor customer service, poor communication and scamy business practices. Charging higher shipping rates and not fulfilling those terms.