They are very unprofessional
They are very unprofessional. I placed an order with this company on December 1 and is was supposed to be delivered on the 10th. It is currently the 19th and I still do not have my order. I have been in contact with customer service for some time now and they continue to give me the run around. They first stated that they had given the package to FedEx and it was no longer in their possession so I called FedEx. FedEx informed me that the company had generated a tracking number but never gave them the package so they still in fact do have it. That was the second lie. I present this information to the account manager, Alice, and you know what she tells me. Verbatim “we have shipped the package to Fedex, but there are so many packages in the FedEx warehouse, it cannot be shipped out on time, so we need to make a new order for you, and start to process the new one again, then ship the new package to you, can you understand me?”. So basically she lied about giving FedEx the package and then proceeds to offer a 30% refund for shipping, mind you shipping was 120-180 something crazy like that. I still have not received a 30% refund til this day and they said that 3 days ago. Then she continues on to say “only these items in your order are in stock now, do you want to choose other items to replace the shortage items?”, which were only 5 items out of the 16 I originally ordered. Like that’s supposed to fix the order issue. I just need a refund for the entire order at this point and they are still giving me the run around. They also reached out to ask me to remove my negative honest review of their company, that is very suspicious inappropriate and unprofessional especially since our issue isn’t even resolved and does not seem like it will be. DO NOT DO ORDER ANYTHING OR DO BUSINESS WITH THESE PEOPLE. I PROMISE YOU’LL REGRET IT!!!