Awful service and waiting almost a month for my product, still waiting and still no email response.
When first enquiring about their product and if they'd have instructions in English, they were very fast to respond ( within 24hrs ) I proceeded to order ( 24/11/23) the Time Machine Watch Robot set which I knew my partner would love for Christmas. I was away for two weeks and expected it to have arrived when I got back, but it wasn't delivered. I then tried to email Mecrob, no response, live chat on their website, no response. The app they ask you to download to track the delivery shows nothing about delivery status. I eventually found that if i log into their website the current status of my order MADE ON THE 24th OF NOVEMBER FOR A PRODUCT STILL IN STOCK shows as Unfulfilled even though payment has been taken, the product is in stock and I have an order number. Customer service is absolutely shocking, I am so disappointed as these products are right up my partner's street and I would have been a returning customer.