I think this is an ethical company…
I think this is an ethical company doing their best. I had trouble in the beginning as the battery I purchased from them wouldn’t charge, but it took a lot of back and forth emails over a few weeks for customer service to finally tell me that I needed a charger, that the battery wouldn’t charge through the Ecoflow connection. Fortunately they sent me a free charger to compensate for my trouble. I appreciate their willingness to resolve the situation in a generous way.