I can't brag enough about my experience…
I can't brag enough about my experience with Byrna.com website/chat. I placed my 1st order (midday) and received it the very next day. I am not kidding it was extremely fast and easy service. Then, I went back placed an order for the actual holder for it but a couple hours later I realized I ordered the incorrect one. I initiated a chat session to check into this issue with my questions. The agent not only helped me order the correct one but also answered every question that I had patiently, while helping me to get the correct accessories to the exact Byrna we ordered, also reminded me to order the other items that was on my previous order, WITHOUT pressure, while also helping to get my previous order for the incorrect items returned/refunded. We will definitely be using this company again and again. However, I must admit that it is unfortunate we feel the need to have to revert to this type of protection for our family, it is just how the world has become today! We are totally grateful that they are there!