Didn't cancel my subscription when asked, didn't give me a refund
The second year I tried canceling my membership, which didn't work. Wrote an email over a year ago asking for it to be canceled... No response. Which lead me to be billed again this year. Wouldn't use. Money hungry company, bad support. I was paying for their subscription for 2 years, the third year which I was billed I asked for a refund, because I didn't need it another year. Literally sent the refund request 5 minutes after I was billed. Answered back rudely, told me that a refund wasn't possible even though its a simple button press on their stripe's payments dashboard. I would go spend your money at companies that actually care about their users wellbeing, there are many other alternatives that will not treat you like this and use refund policies that make sense. I would like to add, the 2 years which I was paying for the subscription I barely used the actual webapp, so already 2 years I had been paying them a pure profit. Even with that, still no refund. I would very aggressively stay away. If I'm not met with a refund I will make sure my bank forcefully does it for me. I take things like this personal, no matter how little the cost. Its a matter of morality.