I am not one to bash companies
As the title says, I am not one to bash companies, but I think this is deserved.. I ordered my girlfriend a nice key chain customized with pictures of us etc on Dec 7th. It was projected to arrive Dec 20th and I paid for a VIP service of $3.99 to 'expedite'. On Dec 13th I got an email saying "under accelerated process". Sometime in the next day or two, I was called and told this 'should arrive before Christmas.. It was shipped from there factory in China Dec 18th and flew out Dec 20th. Needless to say, it arrived to me Dec 26th. The product is actually very nice and if I trusted them, or had months before I needed it, I'd probably order again, but I don't.. Yesterday (Dec 26th) I asked for my $3.99 'VIP service' fee back - not the cost of the product - as I am not sure I was treated as 'very important', and I got a generic email about how it is is Christmas and they are 'booming' with orders. Obviously $3.99 isn't going to fix this, nor is it going to make any impact on my life. But the fact they took 0 responsibility speaks volumes and 99% reason for my post.