Attitude of customer service
Attitude of customer service representative of DBS bank was horrendous. Customer called with a problem & customer service representative’s job is to ensure good customer service is provided in solving the customer’s problem but no customer service can only give uninformed replies, interrupting customer & asking customer to instead call other other banks to ask what kind of payment do they accept for immediate & urgent transaction. Customer was going to be charged with credit card late payment & interest charges due to DBS ridiculous & slow 3 business days requirement for credit card payment to be transferred & from tone of DBS customer service representatives couldn’t care less but is there just for a salary. If a customer wants to make immediate credit card payment, one should be able to do so immediately. Taking 3 business days is unacceptable. In this day & age, one can have immediate access be it sending an email, booking a ride, holiday, paying for anything. Ultimately customer gets charged with credit card late payment & interest charge for DBS bank slow & ridiculous 3 business days requirement for credit card payment & is at the mercy of credit card company to waive charges. What great customer service is this.