No service from this company
I bought 2 machines from Stirlingkit: the 4 cylinder diesel engine model and the oil pump. With the oil pump it turned out to have quite a few problems and the battery was defective. So I contacted their service desk. I was notified: "We will check it. And we will have a Labor Day holiday and be back in the office on 4th May. We will check the emails by then and reach a solution after the holiday". Waited several months for message.... nothing. So I made a new email. This was their responce: "Hello, I'm sorry, but the customer service staff has resigned. Let me help you handle it. I want to know which product has a battery problem?I will contact the warehouse staff". This was on November 7, 2023. I gave them again all the information. After that I have heard nothing. They sell nice stuff, but oh dear if something is broken. There is no service. They say so themselves!!! So all the stories about this company's good service .... I don't believe any of it. Jan. 13, 2024 - Supplement to my review of Dec. 29, 2023: In response to Stirlingkit's response, I will not change my review. In fact, I expected this standard response. Empty promises. This shows, that they have not read my previous emails to them, or looked at the videos I posted of the build on my YouTube channel and thus do not understand that it is only about a faulty battery, So I really am not going to send the now completely built oil pumping machine to China.