Nasty True Experience NOT RESOLVED
I am a pte person & dt like to speak bad in public but I really feel so disgusted that I am going to do it. I booked 2 round trip tickets. JB & back. I used Easybook.com to get the tickets. I booked the return ticket first. Only when I am sure I got return tickets then I proceeded to buy the trip fm SG to JB. Strange thing I received the e-tickets for my trip fm SG to JB but the return tickets were reflected as Pending. Easybook web site said to email them if e-tickets not received after 15mins. I did that & even repeated my problem to their WhatsApp nubr. Numerous emails were sent, No answer until I received an email late at night on 28th Dec 2023 to inform me that the reservation for return leg was unsuccessful. The email said I could inform them to proceed to reserve or get a refund. Again numerous emails went to ask where is the e-ticket for the return leg. NO ANSWER not even fm WhatsApp. In my email I clearly mentioned that if I can’t get return ticket, I will not be going to JB. No answer! I sent an email to inform Easybook.com that I want a refund for both tickets. Then only I got an answer from another agent toninform me the return tickets are available and was sent to my email. TOTALLY untrue! Now their email said no refund & should they evaluate it and approved any refund ,I will get 75%. I have never experienced such appalling ,unfair & unprofessional service. Only when I want to get refund, only then the reply came back that the return tickets are available and had been already sent to my email! Can somebody help me. I am turning blue with anger. I wrote back to say I DONT HAVE the return e-ticket in my email. Even at the time of typing this review I did not receive the return e-tickets.Again NO ANSWER! Today I even went to the KTM office in Woodlands to get assistance. The first word fm the KTM staff to me was “why did u buy through Easybook. Use KTM App”, I am still waiting for an answer fm Easybook whether I can get my refund. It’s been a very very frustrating experience.