On 12/15/23 I ordered a software bundle…
On 12/15/23 I ordered a software bundle that included Win11 Pro. As I was preparing to install Win11Pro on my new laptop which came pre-loaded with Win11 Home, I noticed in the fine print 'for clean install only'. My laptop was pre loaded with the OS and some software that i intended to use. I've sent 4 emails to Support@keysworlds explaining the situation and asking if I could get some help with a key for Win11 Pro *upgrade*. I've received no response at all after emailing them 4 times. To date = No response at all. Order #KSW-12000009614301 Update 01/11/24: After joining 'TrustPilot' and submitting my first review on 12/30/23- like 'magic' I received a response from Keysworlds on 01/02/24. They offered assistance- finally- and after a few e-mails back and forth we resolved the issue of the Win11home upgrade to Win11Pro Upgrade. Having been out of town without the involved laptop I was unable to complete the upgrade until yesterday 01/10/24. With the information that I received from Keysworlds after my 1 star review and the assistance from Trustpilot I was able to complete the upgrade per Keysworld's instructions- and it worked perfectly. I've upgraded my review to 3 stars, and if Keysworlds would have resolved the issue after I first e-mailed them on 12/15/23- I would've happily submitted 5 stars. It took the help of Trustpilot to make KW hear a customer service request. Thus- 3 stars. I've done considerable business with KW in the past and will continue in the future. I can say without question that without the interaction from Trustpilot- that would not have been the case. Hopefully I'll be able to give a much higher review in the future. Thank You Trustpilot for helping KW and I resolve this issue !