This company sent me two launchers that…
This company sent me two launchers that were bad out of the box. They fail to have a contingency policy for replacing bad equipment . They require an RA and they stand on their policy to inspect and repair the new unit rather than sending another new unit. They also require the receipt of the bad unit before they will consider sending a replacement even though they accepted payment instantly. They don't understand what customer service means and I have been the initiator of all correspondence. I asked for a call from a manager and all I received was a dismissive email. They don't make the inspection of new units that were bad out of the box any type of priority. I wouldn't recommend them at all.