Poor communication and lack of customer service
Was expecting product within 3-4 days of order. Received item 4 weeks after order. Phone listed on website is not in service. Customer support takes a day to respond as even though it says they have a branch in the US the headquarters is over seas. Product was to be installed for a customer and we lost revenue do to lack of product and reserved time for install based on original date of delivery. Excuse after excuse for why product was delayed. When finally shipped, date was not accurate. Product arrived outside of window and no one was on site to sign and receive. Poor communication on company's part. Offered 6 months of Netflix and $50 for inconvenience. What a let down. Update: as of Jan 12, 2024. I have yet to receive any contact from the companies team or compensation for the previous inconvenience. As far as the product goes it was a easy install. But... A. It forces you into Google smart hub, no way to bypass and go straight to the input. Customer uses Firestick and DirecTV box and hates not being able to go directly to last input used. B. I have looked online for a good amount of time. But cannot find the ir codes. Customer has a universal remote that functions all of the system and has to use the wemax remote every time to power on and change inputs. Completely defeated the purpose of a URC if they can't use it for all devices. C. CEC control. Projector when powered on will trigger the Denon AVR to turn on. But other devices will not trigger the projector to turn on.