The redemption time is far to long
The redemption time is far to long. It has nearly been two weeks. I contact them and get the same response. It hasn't been approved yet. That isn't a response worthy of taking the time to reach out to them. If I knew redemption process was over a week I would never have played on their site. Their's absolutely no excuse to play online casinos that take longer than three days. Most of the ones I play now are same day redemption. Anything over three days makes them unresponsive and the worst site to play. It's been two weeks. It's sad to see a site with so much potential fail on the most important process of customer relations. This isn't the only slow online casino. I have seen some come and go because of their not being concerned about customers redemption lengths.