Consistency in service levels
I read through quite a few unpleasant reviews here, thought I'd share my experience for objectivity. In April 2023, after visiting several places to continue my hair removal maintenance, finally settled upon Only Aesthetics HV branch, where I signed a package for boyzilian. Back then, the manager there (Elicia) threw in an underarms IPL (12x sessions) into this package FOC after hearing that I was interested in it, this was a pleasant surprise. Note: What I got might not be what you get depending on their promotions at time of enquiry - so your mileage might vary. So I started my treatments at HV branch ever since. What was consistent was: they took action upon any feedback I wrote after every session. And I do take effort to feedback. The current manager Genevieve (5 stars for her) personally gets in touch with me, anything from re-arranging dates/ times due to my everchanging schedule (not to encourage it though!), to asking how each session went, what could be done better. Even until yesterday, already 8 months into my package. Whenever I enquired about some other treatments, she will be transparent to explain to me on what could be realistically expected. So that if it matches my expectations, then do a trial to consider further. So it's definitely not a case of "sell you a package and let everything drop after you pay" type of thing I experienced. In my point of view, going to a place where the staffs genuinely care for your wellbeing is definitely a priority.