Absolutely worst customer service…
I rarely leave negative reviews, but this was by far the worst customer service experience I have ever had. The representative for the U.S. online store was away for two weeks in February due to the Lunar New Year holiday, yet there was no notice on the website indicating that significant delays should be expected. During that time, I needed to modify my order and emailed before the items shipped. Instead of addressing my request or issuing a refund, the order was shipped late — despite clear communication that I no longer wanted or needed the items. To make matters worse, I was then told I would be responsible for return shipping costs, which appears to contradict the company’s own stated policies. One of the items received was a broken, second-hand tripod. All of this occurred right before an important trip and major shoot, which I had specifically informed them about in advance. I am now left tracking multiple packages that have not all arrived. Despite this, the seller reportedly informed PayPal that the full order had been delivered, citing only one tracking number when there were actually three separate shipments. This has added unnecessary stress and complications at an already critical time. The overall lack of professionalism, transparency, and accountability has been extremely disappointing. We strongly recommend purchasing elsewhere to avoid similar frustration and inconvenience. Luckily, we've found a professional local supplier who handles customer service beautifully. Avoid Kentfaith.