Defective or shoddy product- buyer beware!
I purchased a heavy crystal flower vase with etching for my wife for an anniversary. Today, while drying off the vase, it literally broke apart in my hands. I took pictures of the vase and sent to crystal plus who promptly replied that it was out of warranty and not their problem. It was 3 years old, granted, but I’ve never heard of such a shoddy product that literally broke apart in my hands (at least not one made of crystal, as we have several others much older that have held up perfectly fine). I’ll need to look for a replacement, but will certainly search for another retailer who’s willing to stand behind the customer more than crystalplus did for me. If it helps anyone, the product is manufactured by RCR “Cristalleria Italiana” per the label on the vase.