IT helpdesk/ customer service still problematic
I would like to highlight that IT/ Customer service is a major problem for Singlife, even for relatively simple tasks. i sent a request to reset password/ change my phone number (because I am currently abroad and can’t receive the otp sent to SG number) on 15th May. For 2 weeks nothing happened despite several very kind reminders - then I am just sent forms - every 2 days different ones and still no response to my actual problem. This is quite concerning. Basically I can’t access my account.Today is 9th June. This is not the first time I am left stranded but was hoping service had improved over time. My recommendation is to implement simple and clear processes that empower your staff and make it easier for the staff to respond to such service requests immediately without having to involve other departments, perhaps creating much workload throughout the organisation that makes you slow to a point of standstill. Thank you.