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Caz

英国

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GoPlay

Steer clear, worst experience

I ordered with more than enough time for the items to arrive for Christmas, and there was no communication from the company. I wrote to ask where the items were and they advised there was a delay, so I asked for a refund as it wouldn't arrive in time for when I'm still in the country. No response. I reached out again asking them to cancel my order and refund me and they replied saying "congratulations we've shipped your order!". I then immediately get an email from DHL with a £60 import tax charge, which I am in no way paying. Am about to open up a dispute with my bank, but wanted to warn others about this scammy company. No way would I recommend them to anyone.

2024-01-05