XDR/XD Freehub Body
I ordered an XDR/XD Freehub Body on 12.29.2023. It was scheduled for delivery by FedEx on 12.30.2023. it is now 1.5.2023 and FedEx cannot tell me when it will be delivered. I started the chat process with Wahoo on 1.1.2024 and they told me that I needed to submit a ticket to customer service. I did that and have not heard back from them in 2 days now. I left a comment on their Facebook page, and was again directed to their form submission email. I am now out $80.00 and have a useless Wahoo trainer, climb, and fan in my room because my bike has SRAM components. This is the worst customer service I have ever encountered. I will be sending all of this equipment back, and will tell every I can not to buy from them. I will buy from Zwift next time. I am not a difficult person to get along with, just expect to be able to speak with someone when there is an issue with an order I placed with them.