If I could rate this a ZERO, I would
If I could rate this a ZERO, I would. COMPLETE MISREPRESENTATION & FALSE ADVERTISING!! I ordered 4 of these before Christmas as gifts based upon the pictures advertised and the video shown of their process. I uploaded four great pics and waited over month. When they arrived, I found 4 rugs that look NOTHING like what I ordered. They look to be screen printed on top of a cream colored background and all of the colors look the same. There is nothing "handmade" about them at all. When you compare the picture of what I ordered versus what I received, you can see it is not even close to what is being shown as the product for sale. When I contacted customer service, they replied that the items are custom and they cannot be returned. I was offered a 10% discount. No one discussed the product or acknowledged that my rugs were completely different, of low quality, and incorrect. Two even arrived damaged with part of the color being worn. I am a hug pet lover and was really looking forward to these and to ordering many more for myself and my friends, but I will not order again. I would strongly advise against ordering anything from this company unless you want to receive a cheap item that is not representative of what is actually being sold and shipped. There is no artist here and no handmade product being delivered. The first pic below is what I ordered from the ad online and the others are the actual products I received. You can see the damage on one clearly and they all look to be basically the same color. No hand tufted rugs here at all. Cartoon print of a picture and nothing like the ad. BUYER BEWARE!! When I tried to post my review I was not allowed. The site gave me a pop up that said "only customers who confirm received this item are allowed to leave a review”