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Souhail Bouhdid

加拿大

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DJI

Dji make it right thanks to stella

I want to update my earlier feedback regarding my recent order experience with the DJI Osmo Action 5 Pro through Walmart Canada. At first, I was extremely disappointed when my order was unexpectedly cancelled after three days, with the false claim that I had requested the cancellation. This left me without the camera I had planned to use on an important trip with my daughter, which caused us a lot of disappointment However, DJI reached out to me directly and made up for the situation. They offered to ship me the same camera at the original price I paid, which I truly appreciate. I would also like to highlight Stella’s outstanding customer service — she handled my case with professionalism, care, and efficiency, and made sure I was properly supported through the process. Thanks to this resolution, I am now looking forward to receiving the camera and adding it to my DJI collection. This positive outcome has restored my confidence, and I appreciate the effort DJI put into making things right.

2025-08-26