I am extremely disappointed with Zoe
I am extremely disappointed with my experience with ZOE. I signed up for the £20 trial, but when it automatically renewed to a £133 four-month subscription, I immediately contacted customer support as I genuinely couldn't afford the payment. I also explained that the product hadn't agreed with me previously and that I no longer wished to continue. When the renewal box arrived, I deliberately left it completely unopened and offered to return it immediately. Despite this, ZOE refused to accept the return or offer any refund, relying solely on their terms and conditions. My request for my complaint to be escalated to a manager also appeared to be ignored. As a company that promotes health and wellbeing, I expected a more caring, compassionate and customer-focused approach. Instead, I received repeated references to policy with no flexibility or goodwill, despite the products remaining unopened and unused. While my subscription has now been cancelled, I feel very disappointed by the lack of empathy shown throughout the process. Based on my experience, I would encourage anyone considering the trial to read the subscription and renewal terms very carefully before signing up.