Extremely disappointing and unacceptable experience.
My baggage was delayed for several days with no clear communication and no proper information provided at the airport. I was never informed of any issue in person, nor contacted in a timely manner. When my suitcase was finally delivered days later, there were clear indications that it may have been opened and inspected without my presence and without my consent. I was never notified that my baggage would be opened, nor was I provided with any written notice or inspection report. After the fact, vague “security reasons” were suddenly mentioned as justification, despite the complete lack of transparency beforehand. I paid for checked baggage. I paid for travel insurance. I paid with days of stress, inconvenience, and additional expenses. This is not professional handling, and this is not how paying passengers should be treated. Accountability and transparency are completely missing.