Be careful — unfair extra charge after confirmed booking
I’ve been a loyal Optiontown customer for years, but my recent experience has been extremely disappointing and unfair. I purchased two separate Travel Passes for the Moroni–Paris and Paris–Moroni routes. When I paid, the booking status showed as “pending.” I had to contact Optiontown myself to get it confirmed. Their team told me they had verified everything with the airline and then manually confirmed the booking. If there had truly been any issue with missing fees or system errors, this is exactly when it should have been detected — before confirmation. Yet they validated my reservation, I completed one flight successfully, and everything was fine for weeks. Then, out of nowhere, they demanded an extra USD 3,300, claiming there had been a “system error.” Even one of their own representatives admitted in writing that “the system did not ask for it while booking.” Despite this clear admission that the problem came from their system — and despite the fact that they had personally confirmed my booking — they blocked my other valid Travel Passes until I pay this unjustified amount. This behavior contradicts their own Terms of Service, which clearly state that all fees must be displayed before completing the transaction. It’s a serious lack of transparency and professionalism. ⚠️ My advice: Be extremely cautious before buying from Optiontown. Keep screenshots of every step, and don’t assume that a confirmed booking means you’re safe. Their system — and apparently their internal checks — cannot be trusted.