Customer service is awful. Return process is awful.
We ordered the 192" X 276" waterproof sunshade for our backyard. After multiple attempts with different fastening devices we were unable to remove the sag in the middle of the shade with tension. We even used the kit that the company sold as an additional item. The material was just too weak in the middle. The return process has been a nightmare. I'm still trying to get a return address to ship the product back to the company. We've had over a 12 email exchange and at this point I seriously doubt if I'm getting my money back. Awful customer service. Do not recommend at all.