I wish I could give the boarding camp…
I wish I could give the boarding camp side a -zero star. The veterinarian department in the New day is the greatest. When it comes to the groomer, who also works with the pets by the name of Yvonne; I give this place below 0. I'm not sure how she has kept a job there and also why the supervisors take up for her actions. They sweep everything under the rug. I have met with and spoken to many pet owners that have had the same complaints. The pets are fine with all the other workers until Yvonne is on duty. The rules here always change. As my husband dropped our pet off he was told they have new rules this year for aggressive dogs. If they can't get them out of the pin they will be rejected from coming to the camp! I find that funny to say as Yvonne is there. We've have never had that happen when Yvonne is not there. I guess she runs the place or pushes over the owner to make rules. If I've stressed that my dog is not used to being in an environment with a lot of barking and loud dogs, it does make him nervous and aggressive. Why place him there? I pay for a vip and they changed his reservation due to not being able to get him to come out and play, allegedly. If he doesn't wanna come out leave him alone. I'll pay for personal play time. I picked my pet up after getting a call that the manager was told that they couldn't get him out of the pin to get his vaccine. Then the manager turns around after I said so allegedly you're not able to get him out, she says no I was there. Which one is it? They told you or you were there? I had to leave what I was doing and come get my pet out for them, after stressing not to put him in the environment of 20 barking dogs and a hot kennel, with no water bowls. I discontinued his wellness plan and boarding plan. He will never be back. It may not matter to lose a customer but word of mouth is everything. They need to get rid of Yvonne, the attitude is very distasteful and ugly.