The least quality customer service I've ever seen
Absolutely crap poor customer service. Not only am I not a person that doesn't get upset when issues arise on orders, I'm severely patient when they do! This being known, I ordered a lighter from this site i. September 2023. The item didn't go to the correct location though it was provided. I made customer service aware and they promptly said they woukd send another one (all tgrough email.). They told me it takes many days after shipping. However no tracking information was offered for this next package. How am I supposed to know when the expected arrival time is past and to contact the company if I didn't get it with no tracking information given!?? Sometime I reached out again. Went through the same deal. I kept responding to the email rep on the other end (no personal contact number is provided at all for real conversation and real resolution). I tried asking them to verify the address was correct. That they had all of the right information to get it to me. This was time three. Late December, I realize, I still didn't receive the package I was supposed to be expecting fron Homewode sometime in a nebulous amount of time. I contacted the business line chat (still chat support no conversation). And went through the same things. I demanded tracking be offered when the item ships out again. At the date the item re-shipped for a 4th time?? I asked about tracking. The business chat saw my message (it was through messenger which showed they saw it on December 10th when it was sent) and did not reply or send me tracking information. On December 15th I requested tracking info again and also a refund for auch troubles. I am nolonger interested in receiving the item. However, a quality company would not only apologize for the problems, get the package to the customer correctly, but offer the item at their cost! Which no one is doing or has mentioned! One star for me. If there was zero rating, that's really what this would be. A $15 item I ordered back in September. Honestly, maybe even August!