Poor customer service and was not refunded full amount
Previously had no issues using seagm but when I used it again recently to purchase a monthly pass for a mobile game, they cancelled my order and refunded me the amount that was LESSER than what I paid for. I checked with their customer service and they mentioned it was a game charger issue on their end but due to bank handling fees, I had to bear the refund fee. It doesn't make sense for them to charge the customer a fee when it was their issue. Told me to submit feedback to their help desk which told me they had no intention to help me. Poor customer service and they didn't even try to update the customer on what was the issue before refunding and making me bear the bank handling cost was the issue was their fault. I went ahead to purchase on another site with the same exact details and it worked fine.