I indicated my date required for item and engaged customer service for expedited delivery. Deliver attempt was made after refund request was put up.
I indicated my date required for item (2 days after indicated delivery date of 10 Jan on Shopee platform) and logged a case to customer service when there was a 1 day delay on 11 Jan. A subsequent check was made 12 hrs later to confirm expedited delivery is arranged. Due to nil delivery on 12 Jan, the case was logged for refund which was cancelled twice. Delivery was then logged with new instructions to leave at doorstep, which wasn’t applicable to this delivery due to the bulky nature. I have clearly not received item despite promise by Shopee customer service agents Nick and Sophie. Bringing this up further if no appropriate management of the incident.