If I could leave 0 stars
If I could leave 0 stars, I would. I’ve been a subscriber to their meals for months and I really enjoy the food. But the lack of communication from them about what is going on with the disruptions to their delivery schedules, changes to their website and zero customer service is appalling. The website is a mess after recent changes (why make changes that make the site WORSE?) e.g. stating you can place an order on certain days (where they deduct the money) but no indication of when the ACTUAL DELIVERY will be! I need to know when I’ll GET the meals, not when I’ll be charged! One week I didn’t receive the delivery at all. I’ve sent multiple emails responding to the booking email asking about the status, and then I’ve tried calling their “customer service” which is just a voicemail that no one ever listens to. I’ve never had a call back or a response to any enquiries. I've since started asking for a refund. Still no response. I’ve tried emails, the site’s chat bot, and filling out a form on the site. Nothing. It’s a real shame, because I really did like the food. But the painful lack of customer service and complete failure to communicate (including apologising for all the errors and disruptions!) to customers is so off putting. It’s a total nightmare to deal with them.