Extremely Disappointing 2024 Experience
Very sadly - Macros have gone downhill so quick since Dec 2023. They had a website update around Christmas 2023 - which to be honest has been a downgrade than an upgrade. It's not user friendly and almost impossible (and counter intuitive) to use. We had to seek online support to figure out how to change food bundles (something that has been super easy in the past). But we couldn't even do that on the new website without customer support help. Now, that was the last time we ever got any help from customer support. Firstly, the website would not allow us to choose a delivery date. So we just waited to see when our new bundle / food delivery would arrive. We kept an eye on the tracking detail online - and one day it just showed as "Delivered". But we had no food, not tracking notifications and absolutely no response from Customer Support (we called as well as raised 4 online requests). Extremely disappointed by a company that in the past always delivered. Not sure what has gone wrong. We are $219 down (paid but no food delivered). To make things worse - we just cant seem to log in to their website anymore.