Decent food, worst customer service I’ve experienced.
I signed up to Macros in December 2023 just as they were changing their website around, as others have mentioned it has been a massive disaster: -My delivery day firstly changed without any notification or way of seeing this day on the website. -My discount code from gym was not applied twice, and I was forced to spend an unreasonable amount of time to try contact them to get an eventual refund. -Finally, my delivery day changed again without my knowledge but I had no way of tracking my order or knowing when my meals were coming after I was charged. This is only a minor inconvenience for me as I am fortunate enough to be able to afford other food options, however this uncertainty lack of clarity can really disrupt people who are short of money or time. I tried to contact them via phone, email, live chat and Facebook to no avail. This lack of care Macros show when providing their service violates Consumer Law 60, and as soon as I emailed them threatening to take it further I received a reply in 11 minutes. True customer service means helping people BEFORE they get to the point of threatening legal action. I will not be resubscribing to their services, and the influx of 1 star reviews in the past month should be a wake up call for this company.