Not a respectable company.
Purchased a torso from Kanadoll. It wasn’t pricey (over $500) so I wasn’t expecting high quality. I thought I was purchasing from the US warehouse but apparently I didn’t do it took a little longer than expected. They sent me photos of the torso (w/ head and arms) and it look just like the pic on the website. Once my purchase reached the US it arrived at my place pretty quickly. I opened the box to find that what they sent me did not match the photos they sent. Same design and all, skin tone was very dark. I wasn’t too happy about the bait and switch photos. I checked my order and I didn’t realize that I had purchased the torso with tan skin. The website photo was NOT tan and the photos they sent me it was NOT tan skin either. If they had I would have canceled the order and reordered with the lighter skin tone. But I didn’t want the hassle of returning it so I just dealt with it. After a couple of uses I noticed that there was a sloshing sound coming from inside the torso. I’m always careful when cleaning. I even put a plastic bag around the neck and held it with a rubber band. Apparently the back of the vagina cavity wasn’t sealed and there was a hollow area just behind it. Either a design flaw or a manufacturing defect. I emailed Kanadoll to let them know. I got a nice long response telling me no refunds on custom orders. Which it wasn’t, it was a “purchase as is”, absolutely no changes. The email also said it was my fault for not checking it out when it arrived. I’m sorry but that issues was in a place where it is not visible, I can’t even stick my fingers in that far to check it. Just FYI, I did not request an exchange or refund when I emailed Kanadoll. Their response put all the blame on me. This was my first and last purchase from Kanadoll. First the bait and switch photos and then blaming me for a defective product.