Very positive experience with fragile glass item damage claim
Very positive experience overall. I had a fragile glass item damaged in transit and Secursus handled the situation professionally and fairly throughout. Communication was clear, responses were polite and helpful, and the claim process was ultimately resolved smoothly. A special thank you to Marie from customer service, who was extremely professional, understanding and responsive throughout the process. She took the time to review everything carefully and provided excellent support from start to finish. I highly recommend dealing with her. I also appreciated the guidance provided regarding future shipments and packaging validation for fragile items. It is reassuring to deal with a company that takes the time to communicate properly with customers and review situations carefully. Thank you again to Marie and the Secursus team for the support and assistance.