Awful Service on a broken brand new bike
I purchased a brand new peloton bike for $3000 from your company a month ago. I received a bike and put it together only for it not to calibrate properly. I reached out to your support team and they told me it was the breaks and would send parts to schedule service. I had to wait 3 weeks for a service technician to come out. He was an hour late today. Upon arriving he looked at the bike and said this is completely broken and he has never seen anything like this before. The parts ordered were not even close to what was wrong with the bike. The wheel, axel and frame were all broken internally in places. He told me I should reach out to peloton after he sent pictures in to get a whole new bike sent out. Mind you I am now 3 weeks into owning a bike that I have never been able to use once. Upon reaching out I was told I had to send pictures myself and they refused to replace the bike. I was told I would have to start a return and have someone come pick up the bike. Wait for a refund upon inspection and if I want a new bike to order again and start the process all over again.