One Star
One Star I purchased two items from Silky—a silk bra and a two-piece tank top and shorts set. Unfortunately, the quality was not what I expected, so I returned both items in accordance with their return policy. I paid for the return shipping myself after being assured I would receive a full refund. To their credit, they did reimburse the return shipping cost. However, they have not refunded the full amount of my order, despite repeatedly stating that they have. I also paid extra for their Worry-Free Purchase Protection, making this situation even more frustrating. When I questioned the missing refund, customer service claimed they had refunded my order in full, but the dollar amount they provided does not match what I originally paid. I have carefully reviewed my bank account multiple times, and the full refund has never been received. Communication has been confusing, inconsistent, and has now stopped altogether. Rather than providing a clear explanation or resolving the discrepancy, they have simply stopped responding. I feel extremely disappointed and misled by this experience. If you decide to order from this company, I strongly recommend keeping detailed records of your purchase, return, and refund communications. Based on my experience, I cannot recommend purchasing from Silky until they resolve their refund process and customer service issues.