Good luck getting a customer service reply back on App or Email
Pros- I got the meds shipped pretty quick. Reasonable cost for GLP-1 App moderately easy to navigate Cons- TERRIBLE response time from their customer service departments via the app and their “customer service” email they list on the app if you need help. Emailed on 8/6/2026 a question- haven’t heard a word back and it’s the 13th. According to their app “please allow up to 24 hours for response” I messaged two different ways on the app on 8/10/2026- one on front desk section and one on care team section Haven’t heard a word back at ALL!!! They sure took my money quickly All I was trying to find out was the tracking number for my shipment because they sent me a message saying my shipment had shipped and gave me a USPS tracking number but the number wouldn’t work to track. Package showed up via Fed EX. Company seems poorly run! Do better Life MD Here Life MD let me copy and paste your response for you. Since you truly aren’t going to try and improve anything that comes from these complaints. Here’s what response I will get from Life Med We are truly sorry to hear about your frustrating experience with the membership charges and cancellation process. We understand your anger and disappointment regarding the unexpected charges and the difficulty you faced in trying to cancel. We are reviewing your feedback to improve our services and ensure a smoother experience for everyone.