I saw their ad on TV for the First Aid Medical Kit
I saw their ad on TV for the Medical Emergency Kit and was interested. The next time the ad came on, I decided to purchase it. What I didn't realize was that the second ad was not for the Medical Emergency Kit; it was for a First Aid Emergency Kit. I thought it was the same ad I had seen before; I was unaware the were advertising two different products on 2 different ads. When I got the email telling me they had received my request, I immediately called and said I did not want the First Aid Kit; I wanted the Medical Emergency Kit. I was told that my order hadn't been completed yet, and she thought the order could be changed and that she would call me the next day. This was on May 7. I received no call, not the next day and not ever. I assumed they either had changed my order to what I wanted or would just forget the order completely. I did not hear anything again... until I got an email on JULY 6 saying my order was completed and on the way. They had already charged my credit card on May 7. Unfortunately, they sent the First Aid Kit. I called and said that they sent the wrong kit and was told that in MAY, my request to get the Medical Emer. Kit had been denied. I said that I found it hard to believe that I was ignored for 2 months, was never advised that my request was denied, and they purposely sent me what I did not want, completely ignoring our communication of 2 MONTHS AGO! I was told someone would call me back today. The same woman called today and said the wrong kit was on the way and that was all I was going to get. I cannot even imagine a company would have such an attitude to a customer. Knowing full well that I didn't want what they were sending, they just sent it anyway 2 MONTHS later. I refused it today; they will get it back and they still have my $299.00. I find it hard to believe that any company that has any respect for its customers would be so arrogant and uncaring about us. TWO MONTHS after they ignored my request, they decided to virtually say, "To heck with her."; we've got her money and she'll get it whether she wants it or not.