Extremely disappointing customer service
I am extremely disappointed with Sleepypod’s customer service. I was about to place an international order worth over $600 for three Clickit Range harnesses and matching leashes. Before completing such a significant purchase, I simply asked whether they offered any discount or promotion for large orders. I contacted them twice, both through their website chat and by email. I received no reply at all. I wasn’t asking for anything unreasonable. I only wanted to know if there was any available discount before spending hundreds of dollars with the company. For a premium brand selling high-end safety products, I expected at least the courtesy of a response. Ignoring a potential customer who is ready to spend more than $600 is simply unacceptable. Excellent products may deserve an excellent reputation, but customer service is also part of the experience. Unfortunately, in my case, there was none