I was sent the wrong item and had some…
I was sent the wrong item and had some difficulties in issuing a refund. Unfortunately, if you don’t ask to be refunded via PayPal, you will have to pay for the return and the instructions were not as straight-forward as with the usual return labels. That said, upon a few complains I finally got my refund as well as a discount voucher towards a new order. Initially, I was reluctant to make a fresh order, but I got my own dedicated customer support person Ella, who made sure that everything went smoothly and I was sent the correct item, so all in all I am very happy with my new purchase as well as the level of service I received. It doesn’t often happen anymore that you get an actual person to speak to, so that really is a great plus.