Have NOTHING to do with Wahoo!
I bought a Wahoo Kickr Snap in March 2020 at the time when COVID-19 lockdowns were announced. I am a certified Spinning(R) Instructor, and I needed a cardiovascular training resource for home use since my gym would be closing. The Snap has NEVER worked properly nor has the app ever yielded correct training results. On a Spinner or Technogym indoor cycle, I routinely log 200 to 250 watts average for a one-hour training ride. The Snap has always produced grossly excessive resistance and yielded extremely low power results of 150 to at best 200 or so watts for just a 40-minute ride. I've conducted numerous Spindown calibrations plus several "Factory spindowns" per the instructions of Customer Service. These have had minimal results at best and have never resolved the problem. Numerous contacts with Customer Service have failed to remedy the problem. I've discovered via Facebook and other training app forums that many folks have this same problem with no resolution. Additionally, I cannot access my Wahoo fitness data on a standard computer but only on my phone. Several contacts with Wahoo resulted in my being given a noisome runaround with some "secure" communications channel that doesn't work. Eventually, after about two months, they posted what they claimed was a ZIP file of my training data but was only a series of blank files. Having owned a TICKR, a SNAP and a Cadence sensor - plus my experience with their app the latest version of which is burdened down with convoluted advertising, has defective buttons and pages that don't load, I'm convinced that Wahoo is a useless company with employees that simply don't care about their customers. I will never buy another Wahoo product nor will I recommend Wahoo to my clients.