Customer service exceeded expectations, buyers, read up on the process to minimize frustration.
I have to be honest, my first experience with the App was a bit clunky. There was a few hiccups and some negative experiences in the overall app experience. If you are on the App make sure you go to the website to check FAQ's and shipping to fully understand the fees associated with the purchase. I will say I had nothing but an overall positive experience with the customer service once I had some initial concerns. The Grailzee team over communicated and even called to get feedback on how to get better. Not an automated survey, Ethan called me to hear my concerns and to really saved my overall experience. Well done to the team for exceeding my expectations.